SplayZoneAx

Refund & Cancellation Policy

Last updated: 14 October 2026

This policy covers the free plan and the paid subscriptions sold inside the SplayZoneAx app. Advertised prices are in euros (€). The Subscription screen is the live list of prices and included features. These terms sit alongside the Terms of Service.

Paid plans are purchased from Apple (App Store) or Google (Google Play). The store charges you, renews the plan, and handles the refund decision. We can see that a plan is active. We cannot charge your card ourselves, and we cannot force the store to refund a payment.

1. Free plan

The Free plan has no subscription fee. There is nothing to refund. You can stop using the app at any time and request account deletion via Contact.

2. What you can buy

SplayZoneAx Basic — €4.99 per month, or €49.99 per year.
SplayZoneAx Pro — €9.99 per month, or €99.99 per year.
SplayZoneAx Pro+ — €19.99 per month, or €199.99 per year.

Yearly plans are about 2 months free compared to paying monthly. Each plan renews automatically for the same period unless you cancel in the store at least 24 hours before the current period ends. The store may add VAT or a similar tax. That tax appears on the store’s receipt.

3. How to cancel

Open the subscription settings for the store account that bought the plan. On Apple: Settings → your name → Subscriptions. On Google: Play Store → Payments & subscriptions → Subscriptions.
Select SplayZoneAx and turn off renewal before the next renewal date.
You keep the paid plan until the end of the period you already paid for, unless the store grants an earlier refund.
Deleting the app, or signing out, does not cancel the subscription.

When the paid period ends, the account returns to the Free plan shown in the app. Features that belong only to a paid plan, including collaboration and coverage PDF export where those require Pro or Pro+, stop with the paid plan.

4. Refunds

Ask the store first. Apple and Google have their own refund windows and request forms. That is the path that can return money to your payment method.
Duplicate charge or a plan that never unlocked — write to Contact with the account email, the store (Apple or Google), the product (Basic, Pro, or Pro+), and the date. We will check the entitlement and help you point the store at the error.
Change of mind after you have used the paid plan — the store’s policy and any mandatory consumer right decide the refund. We do not offer a separate pro-rata cash refund outside the store.
Yearly plan — the lower price is for a full year of access. A partial-year refund, if one is made, follows the store and the law that applies to that purchase.

If you live in the EU, EEA, or UK, mandatory consumer rights still apply. Store purchases are also covered by that store’s consumer process. This page does not remove those rights.

5. Chargebacks

If you dispute a charge with your bank or the store, we may pause the paid features on that account until the dispute is resolved. Contact us first so a genuine billing error can be corrected through the store.

6. Restoring a purchase

If you reinstall the app or change phones, use the restore control on the Subscription screen while signed into the same store account. The plan follows the store receipt, not a screenshot.

7. Contact

Billing questions: Contact / Support, topic “Subscription / billing”. Include the email on the SplayZoneAx account. Do not write to no_reply@splayzoneax.com. That address is automated and unread.